Return & Refund Policy

Last updated: 22 February 2026

At littlsaffron.co.uk, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unused and unworn

  • Have original tags (if applicable)

  • Be in its original packaging

  • Include proof of purchase (order confirmation or receipt)

2. How to Start a Return

To request a return, please contact us at:

📧 contact@littlsaffron.co.uk

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

If your return is accepted, we will send you:

  • Return instructions

  • The correct return address

  • A return shipping label (if applicable)

⚠️ Items sent back without first requesting a return will not be accepted.

3. Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can resolve the issue quickly.
We may request photos to assess the issue.

If the product is faulty or incorrect, we will cover reasonable return shipping costs in accordance with UK consumer law.

4. Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (food, flowers, plants)

  • Custom or personalised items

  • Personal care products (for hygiene reasons, where opened)

  • Hazardous materials or flammable liquids

  • Sale/clearance items

  • Gift cards

If you are unsure whether your item is eligible, please contact us before returning.

5. Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return your original item

  2. Place a new order once your return is approved

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take several business days depending on your bank or card provider

  • Refunds are typically completed within 14 days of receiving the returned item

If your refund has not appeared after this time, please contact your bank first, then contact us if needed.

7. Return Shipping Costs

  • Change-of-mind returns: customer is responsible for return shipping.

  • Faulty or incorrect items: we cover return shipping costs.

Original delivery charges are non-refundable unless required by UK consumer law.

Contact Us

littlsaffron.co.uk
📍 38 Shambles, York YO1 7LX, United Kingdom
📞 +44 1904 541922
📧 contact@littlsaffron.co.uk